WG Tech Labs

Integrate Discord with Unthread.io for seamless ticket support. 🎫🤖

Unthread Discord Bot Extension

Discord Application ID from Developer Portal - REQUIRED

Enable secure database connections (recommended for Railway)

Get from Discord Developer Portal → Bot → Token - REQUIRED

Default email domain for auto-generated emails

Forum channel IDs (comma-separated) for auto-ticket creation - REQUIRED

Discord Server ID (enable developer mode and copy) - REQUIRED

Environment mode (keep as production for Railway)

Auto-configured Redis for bot data storage

Auto-configured PostgreSQL connection URL

Slack workspace ID (Team ID) for file downloads, format: T + 10 characters - OPTIONAL

Get from Unthread dashboard API settings - REQUIRED

Target Slack channel ID from Unthread - REQUIRED

Webhook secret from Unthread dashboard - REQUIRED

Redis URL for webhook processing - REQUIRED for agent responses

Auto-configured Redis for webhook event storage

Platform integration: "discord" or "telegram" - REQUIRED

Public URL to connect to Postgres database, used by the Data panel.

Location where the database will be initialized

Default database created when image is started.

Connection string for connecting to redis externally

Connection string for connecting to redis using the private network