WG Tech Labs

Support ticket bot for Telegram groups powered by Unthread.io. 🎫🤖

Unthread Telegram Bot Extension

Public URL to connect to Postgres database, used by the Data panel.

Location where the database will be initialized

Default database created when image is started.

Environment mode (keep as production for Railway)

Auto-configured Redis for webhook event storage

Platform integration: "discord" or "telegram" - REQUIRED

Webhook secret from Unthread dashboard - REQUIRED

Start Redis process as root to allow for writing to the volume

Public URL to connect to Redis, needed for the Data panel.

URL to connect to Redis over the private network.

Your company name (optional - used in ticket formatting)

Enable secure database connections (recommended)

Auto-configured Redis for bot data storage

Auto-configured PostgreSQL connection URL

Get from @BotFather on Telegram - REQUIRED

Get from Unthread dashboard API settings - REQUIRED

Target Slack channel ID from Unthread - REQUIRED

How often to check for agent replies (milliseconds)

Redis URL for webhook processing (optional for basic bot)