WG Tech Labs

Support ticket bot for Telegram groups powered by Unthread.io. 🎫🤖

Unthread Telegram Bot Extension

Public URL to connect to Postgres database, used by the Data panel.

Location where the database will be initialized

Default database created when image is started.

Environment mode (keep as production for Railway)

Auto-configured Redis for webhook event storage

Platform integration: "discord" or "telegram" - REQUIRED

Webhook secret from Unthread dashboard - REQUIRED

Start Redis process as root to allow for writing to the volume

Public URL to connect to Redis, needed for the Data panel.

URL to connect to Redis over the private network.

Get from @userinfobot on Telegram (comma-separated user IDs) - REQUIRED

Your bot's username (optional but HIGHLY RECOMMENDED for performance)

Enable secure database connections (recommended)

Your company name, used for creating customer ID based on group chat title

Auto-configured Redis for bot data storage

Auto-configured PostgreSQL connection URL

Get from @BotFather on Telegram - REQUIRED

Get from Unthread dashboard API settings - REQUIRED

Default priority for new tickets: 3 (low), 5 (medium), 7 (high), 9 (critical)

Target Slack channel ID from Unthread - REQUIRED

How often to check for agent replies (milliseconds)

Redis URL for webhook processing - REQUIRED for agent responses