, this week we shipped a big upgrade to the 

 feature which should make it far easier to get technical support, request a demo, report a bug, and more. 

Talk to an Engineer is accessible from the User menu

Since we’re now serving hundreds of thousands of developers, it’s been difficult to scale Discord-based support. To meet the increasing demand on our Support Team during this phase of growth, we’ve been building-out tools for users to more easily communicate with our technical staff.

This week we upgraded the Talk to an Engineer form to help deliver you faster responses to your most pressing platform issues. 

We now provide a series of options to better categorize your issue or question, provide project information and context, and define urgency. We’ve also added easy ways to request a demo and report a bug.

The additional resolution and context will help us provide better and more timely support moving forward. 

To use the new form, simply look for the 

 button in the User menu within the Railway app. 

Stacks to Represent Replicas for Priority Boarding

Replicas now appear as a stack behind associated services

We’ve made a small change to the canvas to display 

 as a stack behind each service. This feature is now available in 

We’re going to be making some additional improvements to the canvas over the coming weeks, including the addition of attached volumes. 

That’s all we can say about this for now, so stay tuned!

Previously it was difficult to visually identify reference variables within service settings. 

We’re now decorating variable references with a subtle background to make it easier to see when you’re interpolating variables and regular text. 

We fixed an issue that caused plugin logs not to display for some users

We fixed an issue where our proxy re-tries some HTTP 4xx/5xx responses from user applications

We fixed a visual bug with the logs filtering module

We fixed an issue with log timestamp formatting

https://res.cloudinary.com/railway/image/upload/v1686354800/changelog-0137_n3d2xl.png

Talk to an Engineer Upgrades, Replica Stacks, Variable Highlighting

Changelog #0137