Deploy Chatwoot
Open-source customer support: live chat, shared inbox, automations
chatwoot-worker
Just deployed
redis
Just deployed
/data
chatwoot
Just deployed
/app/storage
postgres
Just deployed
/var/lib/postgresql/data
Deploy and Host
Chatwoot is the open-source customer support platform — live chat, a shared omnichannel inbox (email, website widget, WhatsApp, Telegram, social), help center, and automations. Deploy the complete production stack in one click: Rails web app, Sidekiq worker, PostgreSQL 16 + pgvector, and Redis. The deploy form has zero fields — secrets are generated and services auto-wire over the private network. Open the public URL after deploy and the setup wizard creates your admin account.
About Hosting
Four always-on services on Railway: chatwoot (Rails web, honors the injected PORT, unauthenticated GET /health), chatwoot-worker (Sidekiq — email, webhooks, automations), postgres (PostgreSQL 16 with the pgvector extension Chatwoot 4.x migrations require), and redis (cache + job queues, append-only). Uploads persist on the chatwoot-data volume (/app/storage); Postgres and Redis each keep their own volume.
Why Deploy
Chatwoot Cloud bills per agent — this self-hosted Community Edition gives you unlimited agents, inboxes, and conversations on MIT-licensed code, with every conversation stored in your own database instead of a vendor's warehouse.
Common Use Cases
- Live-chat widget on a marketing site or docs portal
- Shared support inbox across email, chat, WhatsApp, and social channels
- Customer-facing help center / knowledge base
- Post-purchase support inbox for an online store
Dependencies for
SECRET_KEY_BASE— auto-generated Rails signing secret, shared web ↔ worker by referenceFRONTEND_URL— auto-filled from the Railway public domainPOSTGRES_PASSWORD— auto-generated on the postgres service, referenced by app and workerREDIS_URL— auto-wired over the private network (no password; private network only)- Baked into the images:
RAILS_ENV=production,POSTGRES_PORT=5432,POSTGRES_USERNAME=postgres,POSTGRES_DATABASE=chatwoot_production - Optional upstream overrides (set in the dashboard when needed):
DATABASE_URL,ENABLE_ACCOUNT_SIGNUP,FORCE_SSL,HELPCENTER_URL,DEFAULT_LOCALE,RAILS_MAX_THREADS/WEB_CONCURRENCY,ACTIVE_RECORD_ENCRYPTION_*(MFA/2FA),SMTP_*+MAILER_SENDER_EMAIL(outbound email)
Deployment Dependencies
- Railway Hobby plan or higher (4 always-on services)
- 3 volumes:
chatwoot-data(/app/storage), postgres data, redis data - No external services required; add SMTP variables to enable outbound email
Template Content