FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

Railway Instructions

If you are using a custom domain, update the SITE_URL to your custom domain's URL.

Features

• No limitations on the number of users, tickets, mailboxes, etc.
• 100% Mobile-friendly.
• Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish, Turkish.
• Seamless email integration.
• Supports modern Microsoft Exchange authentication.
• Fully supports screen readers (for visually impaired).
• Built with strong focus on security.
• Web installer & updater.
• Starred conversations.
• Forwarding conversations.
• Merging conversations.
• Moving conversations between mailboxes.
• Phone conversations.
• Sending new conversations to multiple recipients at once.
• Collision detection – notice is shown when two agents open the same conversation.
• Push notifications.
• Following a conversation.
• Auto reply.
• Internal notes.
• Automatic refreshing of the conversations list without the need to reload the page.
• Pasting screenshots from the clipboard into the reply area.
• Configuring notifications on a per user basis.
• Open tracking.
• Editing threads.
• Search.
• And more…

Need anything else? Suggest features here.