Template

This is an official community integration for Unthread, designed to streamline support ticket creation and management within Discord servers. This bot seamlessly connects Discord with the Unthread platform, enabling efficient support ticket management directly through Discord's interface.

Requirements

• Discord Bot Token. [Get it from Discord Developer Portal]
• Unthread API Key. [Available in your Unthread dashboard]
• Redis URL for caching and persistence.

Overview

Unthread Discord Bot is a Node.js application that empowers Discord server administrators to create a professional support system. With simple slash commands and automatic forum post conversion, users can easily submit support tickets that are managed through the Unthread platform. The two-way integration ensures all communication is synchronized between Discord threads and Unthread tickets.

Features

• Create support tickets using the /support command
• Automatically convert forum posts to support tickets
• Two-way message synchronization between Discord and Unthread
• Support for file attachments and message quotes
• Customizable thread creation with status updates
• Utility commands for server information and bot status

Support

If you encounter any issues, please submit an issue on GitHub.

Contributing

We welcome contributions from the community! If you have any suggestions or improvements, please submit a pull request to the dev branch or open an issue.

Community

Join the WG Technology Labs community:

• GitHub: Follow our organization for updates on this and other projects.
• Sponsor: Support the ongoing development of our open-source projects.
• Buy Me a Coffee: Show appreciation with a small donation.

We look forward to seeing you there!